Shipping policy

Last updated: October 14, 2026

Thank you for shopping with Power Print Imprints Inc. ("Power Print").

We ship all custom embroidery and printing orders from Vancouver, BC. Depending on your order and destination, we ship with UPS, Chit Chats, or another carrier of your choice on request.

Shipping Options

Delivery times are estimates and may vary by destination, carrier, weather, or customs. Orders outside Canada may take longer.

Prefer a specific carrier or your own courier account? Email us at admin@powerprint.ca before placing your order and we'll do our best to accommodate.

How Shipping Prices Are Calculated

Shipping rates are calculated at checkout based on:

1. Total package weight
2. Package size
3. Destination address
4. The carrier and service selected, including current rates and surcharges

When possible, multiple items are combined into one shipment to reduce your cost.

Processing Time

All orders are custom-made. Processing times may vary depending on the complexity of the design.

Embroidery

• Standard embroidery: 3–7 business days
• Large, detailed, or multi-item embroidery orders: 5–10 business days

DTF & Custom Printing

• Standard DTF print or garment print: 2–5 business days
• Bulk print orders: 4–10 business days

Processing time does not include shipping time. Your total wait is processing time plus delivery time.

Tracking Information

All shipments include a tracking number. You will receive tracking updates by email as soon as your order is dispatched.

Local Pickup (Vancouver)

Local pickup is available from 1360 Napier Street, Vancouver, if selected at checkout. We will email you when your order is ready for pickup.

Customs, Duties & Import Taxes

Orders shipped outside Canada may be subject to:

• Import duties
• Sales taxes (such as VAT or GST)
• Customs processing or brokerage fees

These charges are not included in our shipping rates and are the responsibility of the customer.

Delays, Loss, or Damage

We pack every order securely, but we are not responsible for:

• Carrier delays or transit issues
• Packages marked "Delivered" by the carrier but not received
• Incorrect addresses provided at checkout

If your package arrives damaged, contact us within 48 hours of delivery with photos of the item and the packaging, and we will help you file a claim with the carrier. See our Refund Policy for more details.

Wrong Address Policy

Please review your shipping address carefully at checkout. Once an order has shipped, we cannot reroute it. If a package is returned to us because of an incorrect address, reshipping costs may apply.

Need Help?

Power Print Imprints Inc. 1360 Napier Street Vancouver, BC V5L 2M4 Canada Phone: +1 (604) 455-2296 Email: admin@powerprint.ca Website: powerprint.ca